Terms of Service

01Agreement to these terms

By creating an account, clicking to accept, or otherwise accessing or using the Service, you agree to these Terms and to our Privacy Policy, which is incorporated by reference. If you use the Service on behalf of an organization, you represent that you are authorized to bind that organization to these Terms, and “you” refers to that organization. If a separate written agreement between you and AxioRank covers the Service, that agreement controls to the extent it conflicts with these Terms.

02Definitions

• “Service” means the AxioRank control plane, gateway, dashboards, APIs, SDKs, documentation, and related software and services we make available.
• “Account” means the account and workspace through which you access the Service.
• “Customer Data” means the data, including agent tool calls, requests, responses, and metadata, that you route through or submit to the Service.
• “Users” means the individuals you authorize to use the Service under your Account.
• “Order” means an online or written purchase of a paid subscription or plan.

03Eligibility and accounts

You must be at least 18 years old and capable of forming a binding contract to use the Service. To access most features you must create an Account. You agree to provide accurate information, to keep it current, and to keep your credentials and API keys confidential. You are responsible for all activity that occurs under your Account and for the acts and omissions of your Users. Notify us promptly at hi@axiorank.com of any unauthorized use or suspected security breach.

04License to use the Service

Subject to these Terms and your payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, non-sublicensable right to access and use the Service for your internal business purposes during the term of your subscription. We reserve all rights not expressly granted. You may not resell, sublicense, or provide the Service to third parties except as expressly permitted.

05Subscriptions, billing, and payment

The Service is offered under free and paid plans. Paid plans are billed in advance on a recurring basis (for example, monthly or annually) through our third-party payment processor. By providing a payment method, you authorize us to charge the applicable fees, taxes, and any usage-based or overage charges to that method.

• Renewals. Subscriptions automatically renew for successive periods unless you cancel before the end of the current period.
• Cancellation. You may cancel at any time from your Account or by contacting us; cancellation takes effect at the end of the current billing period.
• Refunds. Except where required by law or expressly stated, fees are non-refundable and are not prorated for partial periods.
• Taxes. Fees are exclusive of taxes, and you are responsible for all applicable sales, use, VAT, and similar taxes, excluding taxes on our net income.
• Price changes. We may change fees on a prospective basis; we will give reasonable advance notice, and changes take effect at your next renewal.
• Late or failed payments. We may suspend the Service for overdue amounts after notice.

06Trials and beta features

We may offer free trials or make features available on a beta, preview, or “early access” basis. Trial and beta features are provided “as is,” may be changed or discontinued at any time, and may be subject to additional terms. We may limit or terminate trial access at our discretion.

07Acceptable use

You agree not to misuse the Service. You will not, and will not permit your Users or any third party to:

• use the Service in violation of any applicable law, regulation, or third-party right;
• point the Service at, or use it to test, monitor, intercept, or govern, any system, network, agent, or data that you do not own or are not authorized to access — the Service is a security tool and must be used only against assets within your authority;
• attempt to gain unauthorized access to the Service, other accounts, or our systems, or interfere with or disrupt the integrity or performance of the Service;
• reverse engineer, decompile, or attempt to extract the source code of the Service, except to the extent permitted by law;
• copy, frame, mirror, resell, or create derivative works of the Service, or use it to build a competing product;
• transmit malware, conduct denial-of-service attacks, send spam, or circumvent usage limits, rate limits, or security controls;
• upload content that is unlawful, infringing, or that you do not have the right to submit.

We may investigate suspected violations and may suspend or terminate access for conduct we reasonably believe violates these Terms or harms the Service, other users, or third parties.

08Customer Data and your responsibilities

As between you and AxioRank, you own and retain all rights to your Customer Data. You grant us a worldwide, non-exclusive license to host, copy, process, transmit, and display Customer Data solely to provide, secure, support, and improve the Service and as otherwise permitted by these Terms and our agreement with you. You are responsible for your Customer Data, including its accuracy and legality and for having the necessary rights and consents to submit it and to authorize our processing of it.

Where we process personal information contained in Customer Data on your behalf, we do so as your processor in accordance with our Privacy Policy and a Data Processing Addendum, available on request at hi@axiorank.com.

09API, SDK, and usage limits

We provide APIs and SDKs to integrate with the Service. You must use them in accordance with our documentation and any scopes assigned to your API keys, and you are responsible for securing your keys. We may set and enforce rate limits, quotas, and other usage limits, and may throttle or suspend access that exceeds them or that threatens the stability or security of the Service. We may modify or deprecate API and SDK functionality, and will use reasonable efforts to provide notice of breaking changes.

10Third-party services and protocols

The Service interoperates with third-party systems, agent protocols, and services that you choose to connect. Your use of those third parties is governed by their own terms, and we are not responsible for them. We do not warrant any third-party service, and enabling an integration may require you to grant that third party access to your Customer Data, for which you are responsible.

11Intellectual property

The Service, including all software, models, designs, text, and other materials we provide, and all related intellectual property rights, are and remain the exclusive property of AxioRank and its licensors. The AxioRank name, logo, and marks are our trademarks and may not be used without our prior written permission. If you provide suggestions, feedback, or ideas about the Service, you grant us a perpetual, irrevocable, worldwide, royalty-free license to use and incorporate them without restriction or obligation to you.

12Confidentiality

Each party may have access to the other party’s confidential information. The receiving party will use the disclosing party’s confidential information only to perform under these Terms, will protect it with at least reasonable care, and will not disclose it except to personnel and advisors who need to know and are bound by confidentiality obligations. These obligations do not apply to information that is or becomes public through no fault of the receiving party, is independently developed, or is required to be disclosed by law.

13Privacy

Our collection and use of personal information in connection with the Service is described in our Privacy Policy. By using the Service, you acknowledge that policy.

14Support, service levels, and modifications

We provide support and, for certain paid plans, service-level commitments as described in the applicable plan or order. We continually improve the Service and may add, change, or remove features. We will not materially reduce the core functionality of a paid subscription during your paid term without reasonable notice. We may perform scheduled or emergency maintenance, and will use reasonable efforts to minimize disruption.

15Term, suspension, and termination

These Terms apply while you use the Service. You may stop using the Service and close your Account at any time. We may suspend or terminate your access immediately if you breach these Terms, fail to pay, create risk or legal exposure for us, or use the Service in a way that may harm the Service or others. Upon termination, your right to use the Service ceases. We will make Customer Data available for export for a limited period after termination as described in our documentation or agreement, after which we may delete it. Sections that by their nature should survive termination will survive.

16Disclaimers of warranties

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. We do not warrant that the Service will be uninterrupted, timely, secure, or error-free, that it will detect or prevent every threat, or that defects will be corrected. The Service is one layer of a defense-in-depth strategy and does not guarantee the security of your systems or data. You are responsible for configuring and using the Service appropriately for your environment.

17Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING OUT OF OR RELATED TO THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. EXCEPT FOR YOUR PAYMENT OBLIGATIONS AND A PARTY’S INDEMNIFICATION OBLIGATIONS, EACH PARTY’S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS WILL NOT EXCEED THE GREATER OF THE AMOUNTS YOU PAID TO US FOR THE SERVICE IN THE TWELVE MONTHS BEFORE THE EVENT GIVING RISE TO THE LIABILITY, OR ONE HUNDRED U.S. DOLLARS (US$100). These limitations apply regardless of the theory of liability and form an essential basis of the bargain.

18Indemnification

You will defend, indemnify, and hold harmless AxioRank and its officers, directors, employees, and agents from and against any claims, damages, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to your Customer Data, your use of the Service, or your breach of these Terms or violation of applicable law or third-party rights.

19Governing law and dispute resolution

These Terms are governed by the laws of the State of Wyoming, United States, without regard to its conflict-of-laws principles. Before filing a claim, the parties agree to first try in good faith to resolve the dispute informally by contacting hi@axiorank.com. Subject to that, you and AxioRank agree that the state and federal courts located in Wyoming will have exclusive jurisdiction over any dispute arising out of or related to these Terms or the Service, and each party consents to the personal jurisdiction of those courts. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

20Changes to these terms

We may update these Terms from time to time. When we make material changes, we will update the “Last updated” date above and, where appropriate, provide additional notice. Changes take effect when posted unless otherwise stated. Your continued use of the Service after changes become effective constitutes acceptance of the revised Terms.

21Force majeure

Neither party will be liable for any failure or delay in performance (other than payment obligations) caused by events beyond its reasonable control, including acts of God, natural disasters, war, terrorism, civil unrest, labor disputes, governmental action, internet or utility failures, or third-party service outages.

22General terms

• Entire agreement. These Terms, together with any referenced policies and any order or written agreement, are the entire agreement between you and AxioRank regarding the Service and supersede prior agreements on the subject.
• Assignment. You may not assign these Terms without our prior written consent; we may assign them in connection with a merger, acquisition, or sale of assets.
• Severability and waiver. If any provision is held unenforceable, the remaining provisions remain in effect, and our failure to enforce a provision is not a waiver of it.
• Notices. We may provide notices to you through the Service or by email; you may send notices to us at hi@axiorank.com.
• Export and sanctions. You will comply with all applicable export-control and sanctions laws and represent that you are not located in an embargoed jurisdiction or on a restricted-party list.
• U.S. government users. The Service is a “commercial item,” and any use by or for the U.S. government is subject to these Terms.
• Relationship. The parties are independent contractors; these Terms create no agency, partnership, or joint venture.

23How to contact us

Questions about these Terms can be sent to hi@axiorank.com, or by mail to: